Frequently asked questions
Answers to the questions we hear most. Can't find yours? Email support@iagjournal.com.
Video tutorials
Prefer to watch? We have two YouTube playlists that walk through the desktop app.
Accounts & sync
I have multiple TastyTrade accounts — can I choose which ones to AutoSync?
Can I add more than one trading account?
I transferred my account to another broker. Will that be two accounts in the Journal?
With Interactive Brokers (IBKR) AutoSync I often get an error message.
I can't find the IBKR Flex Web Service section.
How often does my broker data update?
TastyTrade and Interactive Brokers sync automatically in the background — no manual exports needed. IBKR posts a fresh statement about once a day, so that's how often it refreshes on its own.
Want it sooner? You can pull your latest data on demand any time by clicking the sync button — or the As of date — for a connected account. IBKR also has an optional near-real-time add-on that refreshes as often as every 15 minutes during market hours; turn it on from the Interactive Brokers row in Manage AutoSync. Your daily statement stays the source of record and reconciles everything automatically.
Can I sign out, or use the Journal on a shared computer?
Imports & data
I followed the export instructions for Fidelity, but the Journal says invalid file format.
My broker has incorrect cost basis data. Can I correct it in the Journal?
Some of my trade activity didn't show up in the Journal.
Something imported wrong — what should I send so you can fix it fast?
The fastest path is the in-app Report button: Settings → Utilities → Recent Imports → Logs on the bad import → Report on the bad row. It automatically attaches the details we need, with your account number removed. Note the issue number it gives you and mention it in any follow-up.
If you're emailing us instead, include:
- Your broker, and whether the data came from a file you imported or from AutoSync.
- Your app version (Settings → About) and operating system.
- The specific symbol, date, and dollar amount — what you expected vs. what the Journal shows. “P&L looks wrong” is hard to chase; “my SPX 6/19 put shows −$1,240 but my broker says −$620” we can fix.
- For file imports: the file's first line (the column headers) and the problem rows, with your account number deleted.
- A screenshot of the screen where the number looks wrong.
My AutoSynced data looks wrong, but the import logs don't show it.
Can I export trade files from my phone to use in the Journal?
P&L & calculations
Why monthly P&L, and not quarterly or weekly?
I placed a trade — why doesn't it show in my P&L?
I rolled a trade, but the record isn't coming through.
It likely did sync — rolls often look “missing” when P&L attribution is set to Strategy. In that view, the closed/rolled leg is attached to the open strategy (you'll see it in the strategy's details as a rolled leg). The strategy stays listed as an open trade until the final leg closes.
A roll itself doesn't move your Strategy P&L — you're continuing the same position under a new expiration or strike. Check the strategy details for the roll, or switch attribution to Realized if you want to see the closed leg booked on its own.
Do protection legs within a risk-defined trade count as a loss?
Why are equity sales sometimes included in the Journal's P&L?
Why doesn't my Journal YTD match my broker's YTD report or my transactions total?
Those are three different measurements — they aren't meant to be the same number.
Journal YTD is realized P&L only: gains and losses on closed positions (by close date), with commissions and fees already in the net. It does notmark open positions to market. If you've linked or imported another broker (for example Fidelity history for stock cost basis), that history is included when those lots close.
Your broker's YTD report (e.g. TastyTrade) is often realized + open mark-to-market— closed P&L plus unrealized gains or losses on positions still open. Open marks alone can create a large gap even when closed P&L is close. Broker reports also cover that broker's account only, using the cost basis they carry.
Transactions / activity “net”is usually a sum of cash flows (opens, closes, assignments, transfers, deposits) — not closed-trade P&L. Opens and closes largely cancel, so that total is often near zero and won't match either report.
Other common reasons the Journal and your broker still differ on realized P&L:
- Scope — the Journal can include linked brokers and multi-year cost basis from CSV imports; a broker YTD report is usually one account only.
- Multi-year equity — shares bought years ago and sold this year may book the full multi-year gain in the year of the sale in the Journal; your broker uses its own basis for that account.
- Transfers / ACATs— after moving positions between brokers, cost basis must carry through correctly. If transfer rows or basis don't line up, equity P&L can diverge even when options line up symbol-by-symbol.
- Fees, commissions, and rounding— small gaps are normal even with a single broker and only this year's trades. Broker YTD commission and fee totals often include costs on still-openpositions (stock you bought and still hold, open options), while the Journal's YTD fee and commission figures are tied to closedtrades that feed realized P&L. Regulatory fees can also arrive sub-cent from the broker and get rounded to the nearest cent on import and on broker exports — over many fills that can add up to a few dollars. Journal net P&L is already after commissions and fees on those closed trades, so comparing it to a broker “realized” column that treats fees separately will not match dollar-for-dollar.
For a fair check, compare Journal realized YTD to your broker's realized(closed) P&L on the same account — not their combined YTD that includes open marks, and not a transactions cash total. Expect commissions and fees to be close but not identical when open trades or cent rounding are involved.
Billing
I paid for the course — why are you charging for a Journal subscription?
First of all, thank you for enrolling in one of our IAG courses.
We believe the IAG Journal is an excellent tool, designed to reinforce what you learned and help you get the most out of your options trading. It is not, however, required to successfully implement the course material.
The IAG Journal was developed in partnership with Daniel Lemmon — a former Crash Course student and software developer — and Nicholas Gibbs. Building this highly requested tool takes a substantial investment of time, effort, and resources.
If you decide to use the Journal, we're confident you'll find it valuable. If not, the course itself is designed to deliver exceptional value on its own.
My payment isn't going through.
Troubleshooting
The app won't open, or shows a “couldn't start” screen.
This usually means the app's local database was left in a bad state after an unexpected shutdown. That screen can now fix itself: click Repair & Retry to clear the stuck file and reopen the app, with Restore Last Backup as a fallback. Both keep all of your trades — nothing is deleted, and your broker re-syncs anything recent automatically.
If it still won't open, that same screen can open its log folder or copy the log to your desktop in one click — send that to support@iagjournal.com and we'll take it from there.
Can I hide my account number and balances when screen sharing?
What's next
When will you add Wealthsimple?
Will the Journal be released as a mobile app?
See also our Privacy Policy and Terms of Service.